{"id":53929,"date":"2025-04-10T07:54:12","date_gmt":"2025-04-10T11:54:12","guid":{"rendered":"https:\/\/www.vitalsigns.ca\/training\/?page_id=53929"},"modified":"2025-05-13T02:18:18","modified_gmt":"2025-05-13T06:18:18","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.vitalsigns.ca\/training\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"53929\" class=\"elementor elementor-53929\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-be9c542 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"be9c542\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7eac6b6\" data-id=\"7eac6b6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b69421c elementor-widget elementor-widget-heading\" data-id=\"b69421c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6aefa03 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6aefa03\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-43e64e0\" data-id=\"43e64e0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c1c912 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"2c1c912\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Account Related<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40ae774 elementor-widget elementor-widget-toggle\" data-id=\"40ae774\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6781\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-6781\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">My course progress was reset or wiped out<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6781\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-6781\"><p>You may have registered more than one account with us and your progress is in your other account. Please logout first and <a href=\"#login\">login to any of your other accounts<\/a> first to check if your old progress was there.<\/p><p>If you have forgotten your password for this account, <a href=\"https:\/\/www.vitalsigns.ca\/training\/my-account\/lost-password\/\">use this link<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6782\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-6782\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I have my name or email wrong in my profile or certificate.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6782\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-6782\"><p>For name and email corrections, please contact us by using the <a href=\"?concern=Name%20\/%20Email%20Change#contact\">form below<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6783\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-6783\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">My course does not show up.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6783\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-6783\"><p>Access to a course is usually linked to being part of a group. This can be via our <a href=\"https:\/\/www.vitalsigns.ca\/training\/trainings-saje\/\">Public Training courses<\/a>, or via a special link or QR code by your institution.<\/p><p>Under &#8220;My Enrolled Courses&#8221;, scroll down to &#8220;Assigned Group(s)&#8221; and see if you are assigned to the correct group. The name of the group usually includes a combination of the year, date and institution the training is for.<\/p><p>If you don&#8217;t see the group you should be in, contact your institution or <a href=\"#contact\">contact us<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6784\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-6784\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I am an existing user and I am having trouble adding a new course to my profile<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6784\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-6784\"><p>If you were given a special link or QR code by your school or organization to register to our site, and you already have an account with us, please\u00a0<a href=\"#login\" data-type=\"internal\" data-id=\"#login\">login to our site first using the Login button<\/a> at the top-right corner of our website.<\/p><p>(If you are using a mobile device, the login button is shown by tapping on the &#8220;hamburger menu&#8221; at the top right corner of the screen. This icon like three horizontal lines.)<\/p><p>After logging in, use the special link again, (whether sent to you via email, or QR code) and click on the \u201cJoin this Group\u201d button to gain access to your training.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6785\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-6785\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Email Already Taken during Registration.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6785\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-6785\"><p>This usually means you already have an account with us. Please try <a href=\"#login\">logging in using your email address<\/a>. If you don&#8217;t know your password, please use the &#8220;<a href=\"https:\/\/www.vitalsigns.ca\/training\/my-account\/lost-password\/\">Lost Your Password?<\/a>&#8221; link to receive an email that will allow you to reset your password.<\/p><p>This can also happen when registering for the first time and an error occurs during registration, that when you try again, you are notified that the email is already taken. This means that your previous registration attempt was successful, you can now <a href=\"#login\">login instead<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6786\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-6786\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Username Already Taken during Registration.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6786\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-6786\"><p>This may mean the following:<\/p><ol><li>You already have an account with us. In this case, please<a href=\"#login\"> login using this username<\/a>. If you don&#8217;t know your password, please use the &#8220;<a href=\"https:\/\/www.vitalsigns.ca\/training\/my-account\/lost-password\/\">Lost Your Password?<\/a>&#8221; link to receive an email that will allow you to reset your password.<\/li><li>Someone has already used the username you want. In this case, please enter a unique username. Try adding numbers to your username to make it very likely to be unique.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6787\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-6787\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">My instructor cannot find my name in their online list.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6787\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-6787\"><p>This might mean that you were not successful in registering for the correct group.<\/p><p>Under &#8220;<a href=\"https:\/\/www.vitalsigns.ca\/training\/my-profile\/\">My Enrolled Courses<\/a>&#8220;, scroll down to &#8220;Assigned Group(s)&#8221; and see if you are assigned to the correct group. The name of the group usually includes a combination of the year, date and institution the training is for.<\/p><p>If you don&#8217;t see the group you should be in, contact your institution or <a href=\"#contact\">contact us<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6788\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-6788\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">My online blended certificate is for an older year.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6788\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-6788\"><p>This might mean that you are an existing student who was not successful in registering for the newer, correct group.<\/p><p>Under &#8220;<a href=\"https:\/\/www.vitalsigns.ca\/training\/my-profile\/\">My Enrolled Courses<\/a>&#8220;, scroll down to &#8220;Assigned Group(s)&#8221; and see if you are assigned to the correct group. The name of the group usually includes a combination of the year, date and institution the training is for. Make sure they are correct.<\/p><p>If you don&#8217;t see the group you should be in, contact your institution or <a href=\"#contact\">contact us<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6789\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-6789\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I forgot my password.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6789\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-6789\"><p>Use this &#8220;<a href=\"https:\/\/www.vitalsigns.ca\/training\/my-account\/lost-password\/\">Lost Your Password?<\/a>&#8221; feature and enter your username or password so we can send you a password-reset email.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-67810\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-67810\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I lost my certificate and I want it replaced.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-67810\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-67810\"><p>To replace your certificate, there is a fee of $15.00.<\/p><p>Please send by e-Transfer to <a href=\"mailto:shelley@vitalsigns.ca\" target=\"_blank\" rel=\"noopener\">shelley@vitalsigns.ca<\/a> and use password cpr (all lower case)<\/p><p>Please also <a href=\"?concern=Certificate+Replacement#contact\">fill in the form<\/a> below in the Contact Us section, and select &#8220;<a href=\"?concern=Certificate+Replacement#contact\">Certificate Replacement<\/a>&#8221; as the Area of Concern.<\/p><p>Once attendance has been verified and payment received, you will receive<br \/>an email with your certificate.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-67811\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-67811\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I have created multiple accounts and would like to have them merged into just one.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-67811\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-67811\"><p>Please use the contact form below, and choose <a href=\"?concern=Existing%20User%20Issues%20\/%20Merge%20Accounts#contact\">Existing User Issues \/ Merge Accounts<\/a>\u00a0and follow the instructions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"My course progress was reset or wiped out\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You may have registered more than one account with us and your progress is in your other account. Please logout first and <a href=\\\"#login\\\">login to any of your other accounts<\\\/a> first to check if your old progress was there.<\\\/p><p>If you have forgotten your password for this account, <a href=\\\"https:\\\/\\\/www.vitalsigns.ca\\\/training\\\/my-account\\\/lost-password\\\/\\\">use this link<\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I have my name or email wrong in my profile or certificate.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>For name and email corrections, please contact us by using the <a href=\\\"?concern=Name%20\\\/%20Email%20Change#contact\\\">form below<\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"My course does not show up.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Access to a course is usually linked to being part of a group. This can be via our <a href=\\\"https:\\\/\\\/www.vitalsigns.ca\\\/training\\\/trainings-saje\\\/\\\">Public Training courses<\\\/a>, or via a special link or QR code by your institution.<\\\/p><p>Under &#8220;My Enrolled Courses&#8221;, scroll down to &#8220;Assigned Group(s)&#8221; and see if you are assigned to the correct group. The name of the group usually includes a combination of the year, date and institution the training is for.<\\\/p><p>If you don&#8217;t see the group you should be in, contact your institution or <a href=\\\"#contact\\\">contact us<\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I am an existing user and I am having trouble adding a new course to my profile\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you were given a special link or QR code by your school or organization to register to our site, and you already have an account with us, please\\u00a0<a href=\\\"#login\\\" data-type=\\\"internal\\\" data-id=\\\"#login\\\">login to our site first using the Login button<\\\/a> at the top-right corner of our website.<\\\/p><p>(If you are using a mobile device, the login button is shown by tapping on the &#8220;hamburger menu&#8221; at the top right corner of the screen. This icon like three horizontal lines.)<\\\/p><p>After logging in, use the special link again, (whether sent to you via email, or QR code) and click on the \\u201cJoin this Group\\u201d button to gain access to your training.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Email Already Taken during Registration.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>This usually means you already have an account with us. Please try <a href=\\\"#login\\\">logging in using your email address<\\\/a>. If you don&#8217;t know your password, please use the &#8220;<a href=\\\"https:\\\/\\\/www.vitalsigns.ca\\\/training\\\/my-account\\\/lost-password\\\/\\\">Lost Your Password?<\\\/a>&#8221; link to receive an email that will allow you to reset your password.<\\\/p><p>This can also happen when registering for the first time and an error occurs during registration, that when you try again, you are notified that the email is already taken. This means that your previous registration attempt was successful, you can now <a href=\\\"#login\\\">login instead<\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Username Already Taken during Registration.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>This may mean the following:<\\\/p><ol><li>You already have an account with us. In this case, please<a href=\\\"#login\\\"> login using this username<\\\/a>. If you don&#8217;t know your password, please use the &#8220;<a href=\\\"https:\\\/\\\/www.vitalsigns.ca\\\/training\\\/my-account\\\/lost-password\\\/\\\">Lost Your Password?<\\\/a>&#8221; link to receive an email that will allow you to reset your password.<\\\/li><li>Someone has already used the username you want. In this case, please enter a unique username. Try adding numbers to your username to make it very likely to be unique.<\\\/li><\\\/ol>\"}},{\"@type\":\"Question\",\"name\":\"My instructor cannot find my name in their online list.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>This might mean that you were not successful in registering for the correct group.<\\\/p><p>Under &#8220;<a href=\\\"https:\\\/\\\/www.vitalsigns.ca\\\/training\\\/my-profile\\\/\\\">My Enrolled Courses<\\\/a>&#8220;, scroll down to &#8220;Assigned Group(s)&#8221; and see if you are assigned to the correct group. The name of the group usually includes a combination of the year, date and institution the training is for.<\\\/p><p>If you don&#8217;t see the group you should be in, contact your institution or <a href=\\\"#contact\\\">contact us<\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"My online blended certificate is for an older year.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>This might mean that you are an existing student who was not successful in registering for the newer, correct group.<\\\/p><p>Under &#8220;<a href=\\\"https:\\\/\\\/www.vitalsigns.ca\\\/training\\\/my-profile\\\/\\\">My Enrolled Courses<\\\/a>&#8220;, scroll down to &#8220;Assigned Group(s)&#8221; and see if you are assigned to the correct group. The name of the group usually includes a combination of the year, date and institution the training is for. Make sure they are correct.<\\\/p><p>If you don&#8217;t see the group you should be in, contact your institution or <a href=\\\"#contact\\\">contact us<\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I forgot my password.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Use this &#8220;<a href=\\\"https:\\\/\\\/www.vitalsigns.ca\\\/training\\\/my-account\\\/lost-password\\\/\\\">Lost Your Password?<\\\/a>&#8221; feature and enter your username or password so we can send you a password-reset email.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I lost my certificate and I want it replaced.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>To replace your certificate, there is a fee of $15.00.<\\\/p><p>Please send by e-Transfer to <a href=\\\"mailto:shelley@vitalsigns.ca\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">shelley@vitalsigns.ca<\\\/a> and use password cpr (all lower case)<\\\/p><p>Please also <a href=\\\"?concern=Certificate+Replacement#contact\\\">fill in the form<\\\/a> below in the Contact Us section, and select &#8220;<a href=\\\"?concern=Certificate+Replacement#contact\\\">Certificate Replacement<\\\/a>&#8221; as the Area of Concern.<\\\/p><p>Once attendance has been verified and payment received, you will receive<br \\\/>an email with your certificate.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I have created multiple accounts and would like to have them merged into just one.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Please use the contact form below, and choose <a href=\\\"?concern=Existing%20User%20Issues%20\\\/%20Merge%20Accounts#contact\\\">Existing User Issues \\\/ Merge Accounts<\\\/a>\\u00a0and follow the instructions.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a504a8 elementor-widget elementor-widget-spacer\" data-id=\"5a504a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cab3a8a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cab3a8a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-92d8c74\" data-id=\"92d8c74\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a2aacd elementor-widget elementor-widget-heading\" data-id=\"1a2aacd\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"contact\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f619c8f elementor-widget elementor-widget-shortcode\" data-id=\"f619c8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_8' style='display:none'>\n                        <div class='gform_heading'>\n                            <p class='gform_description'><\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_8'  action='\/training\/wp-json\/wp\/v2\/pages\/53929' data-formid='8' novalidate> \r\n <input type='hidden' class='gforms-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/>\n                        <div class='gform-body gform_body'><div id='gform_fields_8' class='gform_fields top_label form_sublabel_above description_above validation_below'><fieldset id=\"field_8_1\" class=\"gfield gfield--type-name gfield--input-type-name gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_8_1'>\n                            \n                            <span id='input_8_1_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <label for='input_8_1_3' class='gform-field-label gform-field-label--type-sub '>First<\/label>\n                                                    <input type='text' name='input_1.3' id='input_8_1_3' value=''   aria-required='true'    autocomplete=\"given-name\" \/>\n                                                <\/span>\n                            \n                            <span id='input_8_1_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                            <label for='input_8_1_6' class='gform-field-label gform-field-label--type-sub '>Last<\/label>\n                                                            <input type='text' name='input_1.6' id='input_8_1_6' value=''   aria-required='true'    autocomplete=\"family-name\" \/>\n                                                        <\/span>\n                            \n                        <\/div><\/fieldset><div id=\"field_8_5\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_5'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_5' id='input_8_5' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_8_4\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--width-half field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_4'>Phone (optional)<\/label><div class='ginput_container ginput_container_phone'><input name='input_4' id='input_8_4' type='tel' value='' class='large'    aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_8_7\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_7'>Area of Concern<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_7' id='input_8_7' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='Name \/ Email Change' >Name \/ Email Change<\/option><option value='Course Registration Issues' >Course Registration Issues<\/option><option value='Online Module \/ Quiz Support' >Online Module \/ Quiz Support<\/option><option value='Existing User Issues \/ Merge Accounts' >Existing User Issues \/ Merge Accounts<\/option><option value='In-Person Training Questions' >In-Person Training Questions<\/option><option value='Certificate &amp; Results' >Certificate &amp; Results<\/option><option value='Reschedule or Cancel a Booking' >Reschedule or Cancel a Booking<\/option><option value='Group Bookings \/ Partnership Opportunities' >Group Bookings \/ Partnership Opportunities<\/option><option value='Certificate Replacement' >Certificate Replacement<\/option><option value='Other' >Other<\/option><\/select><\/div><\/div><div id=\"field_8_10\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><p>To replace your certificate, there is a fee of $15.00.<br \/>Please send by e-Transfer to shelley@vitalsigns.ca and use password cpr\n(all lower case).<br \/>\nPlease fill in the date of when you took your course, and the place where you attended your in-person training.\n<\/p><\/div><div id=\"field_8_11\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><p>If you have more than one account, please list the email addresses or usernames you believe are yours, and let us know which one you'd like to use as your main account.<\/p><\/div><div id=\"field_8_8\" class=\"gfield gfield--type-date gfield--input-type-date gfield--input-type-datepicker gfield--datepicker-default-icon gfield--width-half gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_8'>Date of the In-Person Training<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_date'>\n                            <input name='input_8' id='input_8_8' type='text' value='' class='datepicker gform-datepicker ymd_slash datepicker_with_icon gdatepicker_with_icon'   placeholder='yyyy\/mm\/dd' aria-describedby=\"input_8_8_date_format\" aria-invalid=\"false\" aria-required=\"true\"\/>\n                            <span id='input_8_8_date_format' class='screen-reader-text'>YYYY slash MM slash DD<\/span>\n                        <\/div>\n                        <input type='hidden' id='gforms_calendar_icon_input_8_8' class='gform_hidden' value='https:\/\/www.vitalsigns.ca\/training\/wp-content\/plugins\/gravityforms\/images\/datepicker\/datepicker.svg'\/><\/div><div id=\"field_8_9\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_9'>Place of the In-Person Training<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_9' id='input_8_9' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_8_3\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_3'>Message<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_3' id='input_8_3' class='textarea medium'   maxlength='600'  aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <input type='submit' id='gform_submit_button_8' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' value='Submit'  \/> \n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_8' value='postback' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_8' id='gform_theme_8' value='gravity-theme' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_8' id='gform_style_settings_8' value='[]' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_8' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='8' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='CAD' value='h3AOQ+7EMtmzYgMkWTp\/nrJfkelqmZj0cul3GXfrK9z1yIQKW\/VJK53KG6cY2ByJl3BUQLLoD5faIBfShQOsbWKMYM5\/sipRv1xJ2BloyVbvJPI=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_8' value='WyJbXSIsImNiMmE0NTIzNWQ5YjM1YTQwOTNlM2RkNjlkZTExNjZjIl0=' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_8' id='gform_target_page_number_8' value='0' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_8' id='gform_source_page_number_8' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <input\n                    class=\"apbct_special_field apbct_email_id__gravity_form\"\n                    name=\"apbct__email_id__gravity_form\"\n                    aria-label=\"apbct__label_id__gravity_form\"\n                    type=\"text\" size=\"30\" maxlength=\"200\" autocomplete=\"off\"\n                    value=\"\"\n                \/><input\n                    class=\"apbct_special_field apbct_email_id__elementor_form\"\n                    name=\"apbct__email_id__elementor_form\"\n                    aria-label=\"apbct__label_id__elementor_form\"\n                    type=\"text\" size=\"30\" maxlength=\"200\" autocomplete=\"off\"\n                    value=\"\"\n                \/><\/form>\n                        <\/div><script>\ngform.initializeOnLoaded( function() {gformInitSpinner( 8, 'https:\/\/www.vitalsigns.ca\/training\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery('#gform_ajax_frame_8').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_8');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_8').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){form_content.find('form').css('opacity', 0);jQuery('#gform_wrapper_8').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_8').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_8').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/  }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_8').val();gformInitSpinner( 8, 'https:\/\/www.vitalsigns.ca\/training\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery(document).trigger('gform_page_loaded', [8, current_page]);window['gf_submitting_8'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}jQuery('#gform_wrapper_8').replaceWith(confirmation_content);jQuery(document).trigger('gform_confirmation_loaded', [8]);window['gf_submitting_8'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_8').text());}else{jQuery('#gform_8').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger(\"gform_pre_post_render\", [{ formId: \"8\", currentPage: \"current_page\", abort: function() { this.preventDefault(); } }]);        if (event && event.defaultPrevented) {                return;        }        const gformWrapperDiv = document.getElementById( \"gform_wrapper_8\" );        if ( gformWrapperDiv ) {            const visibilitySpan = document.createElement( \"span\" );            visibilitySpan.id = \"gform_visibility_test_8\";            gformWrapperDiv.insertAdjacentElement( \"afterend\", visibilitySpan );        }        const visibilityTestDiv = document.getElementById( \"gform_visibility_test_8\" );        let postRenderFired = false;        function triggerPostRender() {            if ( postRenderFired ) {                return;            }            postRenderFired = true;            gform.core.triggerPostRenderEvents( 8, current_page );            if ( visibilityTestDiv ) {                visibilityTestDiv.parentNode.removeChild( visibilityTestDiv );            }        }        function debounce( func, wait, immediate ) {            var timeout;            return function() {                var context = this, args = arguments;                var later = function() {                    timeout = null;                    if ( !immediate ) func.apply( context, args );                };                var callNow = immediate && !timeout;                clearTimeout( timeout );                timeout = setTimeout( later, wait );                if ( callNow ) func.apply( context, args );            };        }        const debouncedTriggerPostRender = debounce( function() {            triggerPostRender();        }, 200 );        if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) {            const observer = new MutationObserver( ( mutations ) => {                mutations.forEach( ( mutation ) => {                    if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) {                        debouncedTriggerPostRender();                        observer.disconnect();                    }                });            });            observer.observe( document.body, {                attributes: true,                childList: false,                subtree: true,                attributeFilter: [ 'style', 'class' ],            });        } else {            triggerPostRender();        }    } );} );\n<\/script>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Account Related My course progress was reset or wiped out You may have registered more than one account with us and your progress is in your other account. Please logout first and login to any of your other accounts first to check if your old progress was there. If you have forgotten [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-53929","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.vitalsigns.ca\/training\/wp-json\/wp\/v2\/pages\/53929","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vitalsigns.ca\/training\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.vitalsigns.ca\/training\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.vitalsigns.ca\/training\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vitalsigns.ca\/training\/wp-json\/wp\/v2\/comments?post=53929"}],"version-history":[{"count":67,"href":"https:\/\/www.vitalsigns.ca\/training\/wp-json\/wp\/v2\/pages\/53929\/revisions"}],"predecessor-version":[{"id":54884,"href":"https:\/\/www.vitalsigns.ca\/training\/wp-json\/wp\/v2\/pages\/53929\/revisions\/54884"}],"wp:attachment":[{"href":"https:\/\/www.vitalsigns.ca\/training\/wp-json\/wp\/v2\/media?parent=53929"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}